Wherever you live in the UK, should you be connected to gas and electricity mains, you are able to power your home with Ecotricity.
There are no evident changes other than when you come to pay your next energy bill; that is the most significant change you can make.
Ecotricity is unique as no other energy company in the UK functions in the way it does certainly and maybe even worldwide. It takes money customers spend on their energy bills and then uses it for building new sources of green energy.
As Ecotricity does not pay out dividends as it has no shareholders or investors to please, it is free to plough all its money back into its core business, generating green electricity. Thus the company alters the way electricity is made. In four years the amount of green electricity Ecotricity has generated has increased to 41%, all from its own windmills. The UK average electricity generated from windmills is 6.6%.
The company also prides itself on excellent customer service, providing customers as best as possible with what they need. Phones are answered on average in 12 seconds and the first point of contact resolves 90 per cent of queries on the spot.
In case of anything going wrong, the company has its own Customer Champion to fix it, in the majority of cases within 24 hours. Ecotricity had the lowest number of complaints per from customers in 2010, with just 0.69 complaints per 1000 customers.