First Cashless Waitrose opened at Sky HQ

Waitrose has become the first supermarket chain in the UK to open a completely cashless store. The new store is located in Sky’s headquarters in Osterley, west London.
The new store is the first Waitrose to be opened on a workplace campus in nearly 20 years, measuring in at only 1, 400 square feet and equipped with five self-service tills. The only other campus based store being opened in 1998 at British airways headquarters in Harmondsworth.
Despite being the second smallest Waitrose in the retailer’s estate, it will be serving over 3,000 members of sky’s workforce with a completely cashless experience. Customers can choose from either card or contactless smartphone payments at one of the self-service check outs, ensuring a simple, speedy transaction.
Waitrose met with various sky employees to get an idea of what they would like to see in their new store, and decided to focus heavily on evening meals food to go, such as fresh sandwiches, sushi and wraps. An in store bakery will also be selling fresh cakes, pastries, and other baked goods.
In addition to food, a mini health and beauty range and travel accessories will be on sale for those wanting to use the on-site gym, or in need of last minute travel aids.
“Opening on the Sky campus is an exciting opportunity for us to respond to how customers wish to shop in this flagship workplace setting. Our convenience model is now more flexible than ever, especially as payment methods and ranges continue to evolve, so we’ll look forward to exploring other opportunities like this in the future,” Waitrose convenience director Jackie Wharton stated when asked about the new store.