Supermarket chain loses thousands after accidental discount in every store

The Co-op has lost thousands of pounds in revenue, after a discount of 20 per cent was accidentally introduced in all of its stores.
Starting on 2 December, just one Co-op store, in Clacton, was meant to have the discount. However, computers introduced the discount at the checkouts in all 140 stores in Suffolk, Norfolk and Essex.
This resulted in a loss of approximately £43,000 for the supermarket chain, despite the error being rectified a day later.
Figures indicate sales were up 4 per cent on the days the discount was applied, the Co-op said, but experts have yet to determine if this was due to the error, or if it was due to it being the run-up to Christmas.
The retail officer, Roger Grosvenor, was shocked by the issue, saying nothing like this had ever happened before.
He said: “It went viral and we were aware of the problem within an hour and a bit, but I just wanted to know the extent and cause of the problem. Unfortunately the computers at our Ipswich headquarters didn’t want to play ball, so it took a day and a half to get us back on song.”
“No-one’s in trouble, it was an honest mistake,” he added.
The store in Clacton will still offer its 20 per cent discount, up until 31 December. The offer does not apply to any alcohol, fresh food or tobacco, but does apply to bottles, packets and cans.