• Shopping Guides
    • Choose a supermarket
      • Aldi
      • ASDA
      • The Co-op
      • Iceland
      • Lidl
      • Marks & Spencer
      • Morrisons
      • Sainsbury’s
      • Tesco
      • Waitrose
    • Compare Supermarket Prices
      • Aldi
      • Asda
      • Boots
      • Iceland
      • Lidl
      • Morrisons
      • Ocado
      • Sainsburys
      • Tesco
      • Poundstretcher
      • Superdrug
      • Waitrose
    • Find a supermarket
    • Food Guides
      • Basmati Rice
      • Drinks & Wine Supermarket
      • E Numbers
      • Fairtrade
      • Food Labelling
      • Food Prices
      • Organic Food
      • Recycling
      • Supermarket Shopping Tips
      • Supermarket Own Brands
    • Organic shop
  • Travel Guides
  • Utilities
    • Broadband
    • Boilers
      • Boiler Insurance
      • Boiler Maintenance Cover
      • Boiler Servicing
      • Finding the Cheapest Boiler Service Quote
      • Oil Boilers
      • Boiler Types – which boiler is right for me?
    • Energy
    • Energy Suppliers
    • Switch and Save
  • Voucher Codes
    • Latest Offers
    • Exclusive voucher codes
  • Finance
    • What are savings bonds?
      • Fixed Rate Bonds
    • Banking and saving
      • Bank Accounts
      • Current Accounts
      • Savings Accounts
      • Student Accounts
    • Investments
      • Investment Bonds
      • Premium Bonds
      • Annuities
    • Credit rating
      • What is a Credit Rating?
      • Improving My Credit Rating
    • Credit Cards
      • Repay Credit Cards or Save?
      • Transferring Credit Cards
      • 0% Interest Credit Cards
      • Balance Transfer Credit Cards
      • FAQ for Credit Cards
    • Loans
      • Personal loans guide
      • Types of Personal Loans
      • Do I Need a Loan?
      • Payday Loans
      • Car Loans
      • Compare Loans
    • Debt Problems
    • Mortgages
      • Right to Buy Mortgages
      • Self Build Mortgages
      • International Mortgages
      • Missold mortgages
    • Pensions
      • Starting a Pension
      • State Pensions
      • Pension Transfers
      • SIPP Pensions
      • Opting Out of a State Pension
      • Missold Pensions
    • Banking Claims
      • Payment Protection Insurance
      • Packaged Bank Accounts
      • Missold Mortgages
      • Missold Pensions
    • Reclaiming Bank Charges
  • Family and Income
    • Increase Your Income
      • Increasing Your Income
      • Selling on eBay – Earn Extra Income
      • Surveys for Cash
    • Students and School
      • Student Loan Entitlements
      • Student Loans
      • Student Loan Calculator
      • Repaying Your Student Loans
      • University Tuition Fees List
      • Introduction of Higher University Fees in 2012-2013
    • Tax and Benefits
      • Tax Credits
      • Council Tax
      • Housing Benefit
    • Car and Petrol Guides
      • Breakdown Cover
      • Save Money on Car Expenses
    • Save Money on Fuel
      • Petrol Cost Calculator
      • Litres per 100KM to MPG Converter
      • Petrol Usage Calculator
      • MPG Calculator
      • Petrol Required for Travel Calculator
      • Fuel table
  • Insurance
    • Breakdown Cover
    • Car Insurance
    • Dental Insurance
    • Health Insurance
    • Home Insurance
      • Buildings Insurance
      • Contents Insurance
    • Income Insurance
    • Life Insurance
    • Mortgage Protection Insurance
    • Travel Insurance
  • News
  • Shop
    • Baby and child
    • Beer, Wine and Spirits
    • Drinks
    • Food Cupboard
    • Health and Beauty
    • Bird and Wildlife Care
    • Household Supplies
    • Nappy Changing
    • Pets
    • Snacks
Supermarket.co.uk
  • View Basket
Supermarket.co.uk
  • Shopping Guides
    • Choose a supermarket
      • Aldi
      • ASDA
      • The Co-op
      • Iceland
      • Lidl
      • Marks & Spencer
      • Morrisons
      • Sainsbury’s
      • Tesco
      • Waitrose
    • Compare Supermarket Prices
      • Aldi
      • Asda
      • Boots
      • Iceland
      • Lidl
      • Morrisons
      • Ocado
      • Sainsburys
      • Tesco
      • Poundstretcher
      • Superdrug
      • Waitrose
    • Find a supermarket
    • Food Guides
      • Basmati Rice
      • Drinks & Wine Supermarket
      • E Numbers
      • Fairtrade
      • Food Labelling
      • Food Prices
      • Organic Food
      • Recycling
      • Supermarket Shopping Tips
      • Supermarket Own Brands
    • Organic shop
  • Travel Guides
  • Utilities
    • Broadband
    • Boilers
      • Boiler Insurance
      • Boiler Maintenance Cover
      • Boiler Servicing
      • Finding the Cheapest Boiler Service Quote
      • Oil Boilers
      • Boiler Types – which boiler is right for me?
    • Energy
    • Energy Suppliers
    • Switch and Save
  • Voucher Codes
    • Latest Offers
    • Exclusive voucher codes
  • Finance
    • What are savings bonds?
      • Fixed Rate Bonds
    • Banking and saving
      • Bank Accounts
      • Current Accounts
      • Savings Accounts
      • Student Accounts
    • Investments
      • Investment Bonds
      • Premium Bonds
      • Annuities
    • Credit rating
      • What is a Credit Rating?
      • Improving My Credit Rating
    • Credit Cards
      • Repay Credit Cards or Save?
      • Transferring Credit Cards
      • 0% Interest Credit Cards
      • Balance Transfer Credit Cards
      • FAQ for Credit Cards
    • Loans
      • Personal loans guide
      • Types of Personal Loans
      • Do I Need a Loan?
      • Payday Loans
      • Car Loans
      • Compare Loans
    • Debt Problems
    • Mortgages
      • Right to Buy Mortgages
      • Self Build Mortgages
      • International Mortgages
      • Missold mortgages
    • Pensions
      • Starting a Pension
      • State Pensions
      • Pension Transfers
      • SIPP Pensions
      • Opting Out of a State Pension
      • Missold Pensions
    • Banking Claims
      • Payment Protection Insurance
      • Packaged Bank Accounts
      • Missold Mortgages
      • Missold Pensions
    • Reclaiming Bank Charges
  • Family and Income
    • Increase Your Income
      • Increasing Your Income
      • Selling on eBay – Earn Extra Income
      • Surveys for Cash
    • Students and School
      • Student Loan Entitlements
      • Student Loans
      • Student Loan Calculator
      • Repaying Your Student Loans
      • University Tuition Fees List
      • Introduction of Higher University Fees in 2012-2013
    • Tax and Benefits
      • Tax Credits
      • Council Tax
      • Housing Benefit
    • Car and Petrol Guides
      • Breakdown Cover
      • Save Money on Car Expenses
    • Save Money on Fuel
      • Petrol Cost Calculator
      • Litres per 100KM to MPG Converter
      • Petrol Usage Calculator
      • MPG Calculator
      • Petrol Required for Travel Calculator
      • Fuel table
  • Insurance
    • Breakdown Cover
    • Car Insurance
    • Dental Insurance
    • Health Insurance
    • Home Insurance
      • Buildings Insurance
      • Contents Insurance
    • Income Insurance
    • Life Insurance
    • Mortgage Protection Insurance
    • Travel Insurance
  • News
  • Shop
    • Baby and child
    • Beer, Wine and Spirits
    • Drinks
    • Food Cupboard
    • Health and Beauty
    • Bird and Wildlife Care
    • Household Supplies
    • Nappy Changing
    • Pets
    • Snacks
Home
News

Online Grocery Shoppers Unhappy With Their Deliveries

Nearly half of all online grocery shoppers receive substitute items, a new survey by consumer group Which? has revealed.
In its latest online supermarkets survey, Which? quizzed more than 2,000 consumers who shop online at Asda, Ocado, Sainsburys, Tesco and Waitrose .
The group found that some 45 per cent of respondents had at least one item of their last order substituted for another product.
Examples of substitutions included one shopper being sent broad beans instead of chocolate flakes and another receiving vanilla air freshener instead of vanilla ice cream .
The Which? also found that 15 per cent of online shoppers had an item go astray in their last order, while 8 per cent had received at least one damaged item.
Respondents were asked to rate the five online supermarkets out of 100 for accuracy, punctuality, missing or damaged items, and value for money.
Ocado came out top with a customer satisfaction score of 82 per cent. The online grocery retailer was praised for its efficient and easy to navigate website, as well as the good quality of fruit and vegetables .
It also fared the best on substitutions, with just 26 per cent of shoppers saying they had received something they had not ordered, compared to Sainsbury’s and Asda with 57per cent and 56per cent respectively.
Tesco and Asda received the lowest customer satisfaction ratings, with just 58 per cent and 59 per cent of shoppers saying they were pleased with their deliveries.
However, Asda was voted best for value for money, followed by arch rival Tesco .
Commenting on the findings, Jess Ross, editor of Which.co.uk, said: “Going online for your grocery shop is a great way to save time, cut the hassle of supermarket shopping and help you stick to a budget.”
“If you do have any hiccups with your order, such as vanilla air freshener instead of your vanilla ice-cream, don’t be afraid to get in contact with the store and complain.”

Facebook Twitter Google+ LinkedIn Pinterest
Latest News
  • Asda
  • Sainsburys
  • Tesco
  • Morrisons
  • Waitrose
Loyal Asda shopper tries Aldi for her 'big shop' - here's how it went - Wales Online
6 July 2022
Isle of Wight Asda store under fire for stocking Russian vodka - Isle of Wight County Press
6 July 2022
CIO interview: Carl Dawson, CIO, Asda - ComputerWeekly.com
6 July 2022
Sainsbury's innovates own-brand toilet rolls reducing plastic by 30% – Sainsbury's - Sainsbury's
6 July 2022
Sainsbury’s boss warns UK living costs squeeze will ‘only intensify’ - The Guardian
5 July 2022
Where the Sainsbury's pay defence doesn't add up - Financial Times
6 July 2022
Mars suspends pet-food supply to Tesco in fresh price row - just-food.com
5 July 2022
We compared butter price at Asda, Tesco, Sainsbury's, Morrisons, Aldi and more - Glasgow Live
6 July 2022
River Wye pollution: Tesco urged to help reduce Wye pollution - BBC
6 July 2022
We compared butter price at Asda, Tesco, Sainsbury's, Morrisons, Aldi and more - Glasgow Live
6 July 2022
Morrisons submits new application for proposed Nuneaton store - Coventry Live
6 July 2022
Morrisons offers free delivery slots for Amazon Prime Day - Manchester Evening News
6 July 2022
Lilk Secures Listings With Waitrose And Holland & Barrett - Namnews
6 July 2022
Sainsbury’s follow M&S, Asda, Aldi, Morrisons and Waitrose in making important change to toilet roll - Manchester Evening News
6 July 2022
Waitrose to shut Sussex village store for refurbishment work - SussexWorld
27 June 2022
ICELAND DEALS
New at Iceland
Advertisment
Supermarket Deals
Winter in Venice – Luxury Bath Gifts for Mothers Day, Birthdays and More, Casablanca Bath Treats, 6-Piece Gift Set with…
Winter in Venice – Luxury Bath Gifts for Mothers Day, Birthdays and More, Casablanca Bath Treats, 6-Piece Gift Set with…
£30.00
Buy From Amazon
Calvin Klein CK ONE Deodorant Stick, 75g (Packaging may vary)
Calvin Klein CK ONE Deodorant Stick, 75g (Packaging may vary)
£12.00
Buy From Amazon
O’tom Tick Twister
O’tom Tick Twister
£3.99
Buy From Amazon
Exfoliating Body Scrub Exfoliator Glove – Eraser Mitt Loofah Dry Dead Flakey Skin Tan Remover Cleansing Gloves for Bath…
Exfoliating Body Scrub Exfoliator Glove – Eraser Mitt Loofah Dry Dead Flakey Skin Tan Remover Cleansing Gloves for Bath…
£13.99
Buy From Amazon
FRONTLINE Spot On Flea & Tick Treatment for Small Dogs (2-10 kg) – 3 Pipettes
FRONTLINE Spot On Flea & Tick Treatment for Small Dogs (2-10 kg) – 3 Pipettes
£18.45
Buy From Amazon
L’Oréal Men Expert Invincible Sport 96H Anti-Perspirant Deodorant for Men, 250 ml, Pack of 6, Bulk Buy
L’Oréal Men Expert Invincible Sport 96H Anti-Perspirant Deodorant for Men, 250 ml, Pack of 6, Bulk Buy
£18.30
Buy From Amazon
Bomb Cosmetics Cracker Handmade Bath Blaster Gift Pack [3 x 160g]
Bomb Cosmetics Cracker Handmade Bath Blaster Gift Pack [3 x 160g]
Buy From Amazon
This Works Deep Sleep Bath Soak 200 g
This Works Deep Sleep Bath Soak 200 g
£22.00
Buy From Amazon
Kiloline Exfoliating Loofah Pads-2 Pack 100% Natural Luffa and Terry Cloth Materials Loofa Sponge Scrubber Brush Close…
Kiloline Exfoliating Loofah Pads-2 Pack 100% Natural Luffa and Terry Cloth Materials Loofa Sponge Scrubber Brush Close…
Buy From Amazon
Pitmaster Viognier White Wine 75 cl
Pitmaster Viognier White Wine 75 cl
Buy From Amazon
Multibuy 2x Hibiscrub Cutaneous Solution – 500ml
Multibuy 2x Hibiscrub Cutaneous Solution – 500ml
£18.00
Buy From Amazon
Bomb Cosmetics The Distinguished Gentleman Handmade Wrapped Bath, Body & Shower Gift Pack, Contains 5-Pieces
Bomb Cosmetics The Distinguished Gentleman Handmade Wrapped Bath, Body & Shower Gift Pack, Contains 5-Pieces
£14.99
Buy From Amazon
Dewdrop Butterfly Nest Box | Nesting House | Butterfly House | Bird Box | Wildlife Hotel & Feeder | Birds, Bugs & Bee…
Dewdrop Butterfly Nest Box | Nesting House | Butterfly House | Bird Box | Wildlife Hotel & Feeder | Birds, Bugs & Bee…
£14.99
Buy From Amazon
Bomb Cosmetics Rockin’ Robin Handmade Wrapped Bath and Body Gift Pack, Contains 5-Pieces, 350 g [Contents May Vary]
Bomb Cosmetics Rockin’ Robin Handmade Wrapped Bath and Body Gift Pack, Contains 5-Pieces, 350 g [Contents May Vary]
£14.99
Buy From Amazon
Salt Spa Co Bath Salts | Epsom Salt with Vanilla, Sweet Orange and Lavender Essential Oils, to Help Relax Muscles and…
Salt Spa Co Bath Salts | Epsom Salt with Vanilla, Sweet Orange and Lavender Essential Oils, to Help Relax Muscles and…
£20.99
Buy From Amazon
Perspirex Extra Strength Antiperspirant Roll on 20ml | Long Lasting Sweat Protection | ORIGINAL
Perspirex Extra Strength Antiperspirant Roll on 20ml | Long Lasting Sweat Protection | ORIGINAL
£8.49
Buy From Amazon
PrettyDate 2 Packs Novelty Cartoon Double layer Shower Cap Waterproof Elastic Bath Cap for kids(Pink, Gray)
PrettyDate 2 Packs Novelty Cartoon Double layer Shower Cap Waterproof Elastic Bath Cap for kids(Pink, Gray)
£6.29
Buy From Amazon
Sunny Isle Jamaican Black Castor Oil Original 100% Pure Castor Beans Oil For Hair, Eyelashes And Eyebrows 4 oz
Sunny Isle Jamaican Black Castor Oil Original 100% Pure Castor Beans Oil For Hair, Eyelashes And Eyebrows 4 oz
£5.68
Buy From Amazon
Bioderma,1 l (Pack of 1) ATODERM GEL DOUCHE 1000ML
Bioderma,1 l (Pack of 1) ATODERM GEL DOUCHE 1000ML
£10.87
Buy From Amazon
Squirrel Ban – The Squirrel Proof Bird Food – An anti-squirrel bird seed that squirrel’s won’t eat – 1.6kg (3 Packs)
Squirrel Ban – The Squirrel Proof Bird Food – An anti-squirrel bird seed that squirrel’s won’t eat – 1.6kg (3 Packs)
Buy From Amazon
ICELAND FAVOURITES
Iceland Favourites
  • Click here - to select or create a menu
  • Compare Prices
  • Aldi
  • ASDA
  • Iceland
  • Lidl
  • Morrisons
  • Netto
  • Sainsbury’s
  • Somerfield
  • Tesco
  • Waitrose
  • Voucher Codes
  • Save on your gas bills
  • Save on your electricity bills
  • Save on your broadband
  • Supermarket news
  • Register
  • Log in
  • Visit the forum
  • Jobs
Follow us on facebook Follow us on twitter
  • About
  • Disclaimer
  • Our Ethics
  • Privacy Policy
  • Terms and Conditions
  • Cookie Policy